Protecting your privacy
Our full details are:
Full name of legal entity: Parnalls Solicitors Limited
Email address: firstname.lastname@example.org
Postal address: 15-19 Westgate Street, Launceston, Cornwall PL15 7AB
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The type of information we collect depends on our relationship with you and the means in which we have collected it. For example:
• Identity Data includes first name, maiden name, last name, marital status, title, date of birth, gender, details and copies of your passport/driving licence/other ID documents.
• Contact Data includes billing address, email address and telephone numbers and information to enable us to check and verify your identity.
• Financial Data includes bank account details or source of funds.
• Transaction Data includes details about payments to and from you and other details of services we have provided you with.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing and legal updates from us and our third parties and your communication preferences.
If you fail to provide personal data
Where we need to collect personal data by law, it may delay or prevent us from providing legal services to you. In this case, we may have to cease providing a service you have with us but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact, Financial and Marketing and Communications Data when we meet with you in person or by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• request services from us;
• request marketing to be sent to you; or
• give us some feedback (for example in a survey or questionnaire).
• Third parties may provide us with information about you during the course of our providing you with legal services. It may be necessary for us to collect this data so that we can act for you. These third party sources may include, but are not limited to, Land Registry, Companies House, financial institutions, your employer, client due diligence providers, our website or other technology platforms.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to provide our services we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with our legal and regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us or unsubscribing to any such emails by following the instructions in the relevant email footer.
Purposes for which we will use your personal data
Click here to see a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. In general, we will collect personal data in order to provide legal services to you and to comply with our legal obligations.
We may use your personal data to send you updates (by email or in the post) about our services or perhaps legal topics which may be of interest to you. We have a legitimate interest in doing so which means we do not usually need your consent, however where consent is required we will ask for this.
We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any by following the opt-out links on any marketing message sent to you or by contacting us at any time or by emailing email@example.com Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of our provision of services to you, service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the previous table, with:
• external third parties as may be necessary, with for the performance of your contract with us, for example Land Registry, HMRC or Companies House.
• professional advisors; accountants, barristers, surveyors, managing agents or other similar advisors.
• bank and other financial institutions; or
• insurers, auditors and accountants.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you can ask us to delete your data (see below for further information).
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If at any time you wish to lodge a complaint about how your personal data has been handled please contact us in the first instance. If you are still dissatisfied you have a right to lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.